Moving in


Before you collect your keys on your lease start date, it’s your responsibility to ensure that you connect power, gas, phone, internet, and any other service you need before you move in.

We can make this easy for you. If you’ve indicated on your application that you’d like us to arrange connections on your behalf or you can click here and have your basic utilities organised free of charge.

You will be emailed an electronic condition report on your your move in date. You’ll need to complete this on your phone or tablet and return it to us within the first 14 days of your tenancy. If this isn’t returned, the original inspection will be used for end of tenancy comparison.  

This document protects both you and the owner at the end of your tenancy and it is important you take the time to go through this, we cannot accept any amendments after 14 days from the start of your tenancy.

Attached to your welcome email is a tenant’s handbook which can answer most questions you may have during your tenancy including how to report maintenance.

Notification of your first inspection date will be emailed to you in the first week of your tenancy as well , ensure you note this in your diary and on your calendar so you are prepared.

It’s a good idea to hang onto this throughout your tenancy so you can refer to it as needed. Don’t forget to purchase home contents insurance. If your goods are damaged or destroyed by circumstances that have impacted the owner’s property, they are not protected under the owner’s home insurance cover. Please contact your insurer to clarify what your coverage entails, and ensure that you are covered in the event of an incident or accident.  

Renting should be a simple and straightforward process and you can avoid problems by:

  • paying your rent on time
  • looking after the property as if it was your own
  • making an effort to make sure the property is well presented for any rental inspections
  • updating the landlord on any damage or maintenance issues as soon as they occur and requesting permission for anything that needs doing (eg: picture hooks, painting, improvements)
  • seeking permission for any changes to the lease (eg: additional/different people on the lease)
  • retaining all documents about the tenancy in a safe place for the duration of your tenancy, including the condition report and any photos, the tenancy agreement, any letters, and payment receipts, etc.
  • respecting your neighbours by adhering to any strata bylaws or communal property rules where applicable
  • giving adequate notice if you plan to move out, in accordance with the terms of your tenancy agreement 

Further information about renting in the ACT and be found here


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